Exceptions360™
Intelligent end-to-end exception management for the meter-to-cash lifecycle.
Faster Resolution, Higher Revenue
Utilities are burdened by high volumes of meter-to-cash process exceptions across the key functions of meter data management, billing & payments, and collections. These exceptions often rise from an inability to view the meter-to-cash process holistically due to data and functional silos, manual processes, and aging systems.
These challenges lead to lost revenue, regulatory compliance issues, and frustrated customers. Learn how our AI Agents embed decision intelligence across the entire meter-to-cash lifecycle, which can help utilities proactively prevent, detect, and resolve exceptions, driving improved revenue performance and operational efficiency.
Challenges &
Pain Points
Revenue Leakage
Millions lost annually due to unresolved exceptions within meter, billing, and collections processes.
Dissatisfaction
Delays and billing errors frustrate customers.
Compliance Risk
Inability to meet audit or billing accuracy standards.
Manual Processes
High operational costs and slow resolution times.
Reduced Agility
CIS, MDM, and AMI systems don’t communicate effectively.
Imagine Revenue Intelligence that can...
Increase customer satisfaction, detect and fix leakage, increase profits and reduce costs.
Detect. Prioritize. Resolve. Forecast.
Exceptions360™ enables utilities to proactively prevent, detect, and resolve exceptions, driving improved revenue performance and operational efficiency.
Meet Exceptions360™
AI Agents that provide intelligent, multi-persona, meter-to-cash exceptions management.
Detect
Proactively identifies disruptions likely to trigger meter, billing and collections exceptions
Prioritize
Exceptions based on trigger, circumstance and anomalies
Resolve
Take guided actions with step-by-step explanations to accelerate resolutions
Forecast
Prevent future spikes of exceptions with actionable insights through intelligent process automation
ArcOne EPM
Enterprise Profit Maximization for Banking and Utilities
The Six Stages of the End-to-End Journey
The Exceptions360™ journey transforms the siloed utility workflow into a unified, intelligent system. It is built on a resilient, modern architecture that connects core utility systems (AMI, MDMS, CIS) with a central intelligence layer.
Decision Intelligence
The foundational layer that uses AI and machine learning to analyze data and proactively identify risks and opportunities across the entire M2C process.
Resilient Billing & Payments
Focuses on the operational reliability and accuracy of billing to ensure on-time, correct customer bills.
Secure & Compliant
Maintains data privacy, security, and auditability by aligning with industry standards and regulations, mitigating compliance risk.
Increased Satisfaction
Improves customer satisfaction by resolving exceptions to deliver accurate, timely bills, which reduces complaints and builds customer trust.
Intelligent Resolution
The core problem-solving stage where AI-driven resolution paths are delivered to analysts.
Enriched Data & Insights
The final output that provides actionable, real-time data to monitor exception patterns and continuously refine billing operations.
Traditional Exception Management
🡪
Cases are generated with structured
information about what triggered the
exception
🡪
Reacts directly to the underlying error
condition and routes to a predefined
correction workflow
🡪
Will not automatically suggest process
redesigns or preventative resolutions
What Exception360™ Does
🡪
Truly prevents the recurrence of exceptions with AI-driven insights
🡪
Analyzes the recurring Exception trends
with embedded intelligence
🡪
Fixes the root cause issue through recommendation with evidence
🡪
Copilot 🡪 Autopilot: Automates the
correction through a multi-agentic system
Benefits
✅
Improves revenue realization
✅
Prevents future exceptions from occurring
✅
Improved operational visibility
✅
Better internal collaboration
✅
Enhanced business continuity through
knowledge retention in the system
Intelligently Resolve Meter-to-Cash Exceptions
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