Privacy Notice

Last Updated: September 30, 2026

We, ARC ONE AI LLC (“Arcone”, “we”, “us”, “Company”), are the owners of the website available at https://www.arcone.com (the “Website”). Arcone provides an artificial intelligence platform (the “Platform”) and applications for banking and utilities, together with related professional services (the “Services”).

We respect data privacy rights and are committed to protecting Personal Data collected on this Website. This privacy notice (“Privacy Notice”) sets forth how we collect, use and protect the Personal Data collected on this Website.

PLEASE READ THIS PRIVACY NOTICE CAREFULLY. 

ONLY WHEN REQUIRED BY THE APPLICABLE LAW, WE WILL OBTAIN YOUR CONSENT FOR PROCESSING YOUR PERSONAL DATA. WHEN WE PROCESS YOUR PERSONAL DATA BASED ON YOUR CONSENT, YOU MAY WITHDRAW YOUR CONSENT OR CHOOSE NOT TO PROVIDE YOUR PERSONAL DATA ON OUR WEBSITE. SUCH AN INTIMATION TO WITHDRAW YOUR CONSENT CAN BE PROVIDED BY EMAIL ON privacy@arcone.com.

IF YOU ARE ACCESSING OUR WEBSITE ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH THIRD PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY NOTICE AND, IN SUCH AN EVENT YOUR USE OF OUR WEBSITE SHALL REFER TO THE USE BY SUCH THIRD PARTY. IF YOU DO NOT HAVE SUCH AUTHORITY (TO PROVIDE ANY PERSONAL DATA OF A THIRD PARTY) OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY NOTICE, THEN YOU SHOULD REFRAIN FROM USING OUR WEBSITE.

This Privacy Notice is an electronic record in the form of an electronic contract compliant and construed and governed in accordance with data protection laws of the applicable jurisdictions.

1. DEFINITIONS

i. “Customer” shall mean an entity which subscribes to the Platform.

ii. “Personal Data” means any information/ data that relates to an identified or identifiable natural person.

iii. “User” shall mean an individual who uses the Platform on behalf of the Customer.

iv. “Visitor(s)”, “you” and “your” shall mean individuals who visit, use or access our Website.

2. WHAT PERSONAL DATA IS COLLECTED BY US?

We may collect your Personal Data in the following ways:

i. Through Website: You may provide Personal Data when you visit our Website, schedule a demo of our Services, or contact us through the ‘Contact Us’ page on our Website. You may provide Personal Data including but not limited to your name, email address, contact information, company name, and any other information that you provide us. We do not knowingly collect special category data through the Website and we ask that you do not submit it.

ii. Online Identifiers and Log Data: When you use or access our Website, we may collect information about you such as IP address, domain names, access times, operating system, browser type, web log data, access time and referring website addresses.

iii. Communications:  We may collect the Personal Data you provide when you contact us to inquire about our Website. Such information may include but is not limited to your name, email address and any other information you provide, including your interests in relation to our service. We use this information to communicate with you about your inquiry and interests.

3. PERSONAL DATA THAT WE PROCESS ON BEHALF OF THE CUSTOMER

If you are a User of the Platform, please refer to our Privacy Statement at https://www.arcone.com/privacy-statement to understand Arcone’s role as a data processor.

4. COOKIES

We use cookies and similar technologies, including beacons, tags and scripts, set by us and by third parties, to understand how visitors use our Website, to improve its functionality and performance, and to maintain its integrity. Cookies that are strictly necessary for the Website to work, such as the one that records your cookie choice, are set without consent. We set all other cookies only with your consent, which you give or refuse through the cookie banner and can change at any time through the Cookie settings link in the footer of every page. Our Cookie Notice at https://www.arcone.com/cookies lists each cookie we use, who sets it, what it does and how long it lasts. You can also block or delete cookies through your browser settings, though blocking some of them may affect how the Website works.

5. ACCURACY OF INFORMATION

Visitors undertake that they shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Data shared with us whether their own or that of any third party. In the event the Visitor is sharing any Personal Data on behalf of a third person, the Visitor represents and warrants that they have the necessary authority to share such Personal Data with the Company, obtained written consent from such third party and the Company shall not be responsible for verifying the same. The Visitor understands and acknowledges that such Personal Data shall be subject to the terms and conditions of this Privacy Notice.

6. HOW DO WE USE PERSONAL DATA

We use the Personal Data for the following purposes:

i. To inform you about our Services and to respond to your requests;

ii. To create or develop business intelligence or data analytics in relation to the Services we provide;

iii. To manage our relationship with you;

iv. To communicate with you about other products, programs or services that we believe may be of interest to you;

v. For internal record keeping;

vi. To comply with our legal or statutory obligations;

vii. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);

viii. To share occasional company news, updates and related product or service information; and

ix. To fulfill your requests regarding our offerings, including without limitation requests for newsletters and notifications.

7. HOW WE DISCLOSE YOUR PERSONAL DATA

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Data to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Data in the following cases:

i. Affiliates: We may provide your Personal Data to our affiliates to enable them to improve the Services, provide feedback and respond to your queries.

ii. Service Providers: We may share your Personal Data with the service providers who work with us in connection with operating the Website and/ or providing the Services. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Notice.

iii. Merger or Acquisition: We may transfer your Personal Data if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Website, to a third party. Any such third party or resultant entity that receives your Personal Data shall have the right to continue to use your Personal Data in line with the purposes set out herein. In the event of such a sale or transfer, we may notify you.

iv. Safety, Legal and Regulatory Authorities: We may disclose your Personal Data if we believe we are required to do so: (a) by law; (b) to comply with legal processes or governmental requests; (c) to enforce our agreements; (d) to protect our operations; (e) to protect the rights, privacy, safety or property of the Company, you or others; (f) to protect our reputation; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.

8. DATA RETENTION

We will retain Visitor’s Personal Data as long as it is required to be retained for the purpose of provision of the services on our Website. We may also retain and use the Visitor’s Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. INTERNATIONAL DATA TRANSFER

We may transfer your Personal Data to locations in the United States or other such locations depending on the underlying infrastructure of our Services. Where we transfer Personal Data from a country that restricts such transfers, we rely on an adequacy decision where one applies to the receiving country, and otherwise on a transfer mechanism permitted by the applicable law, including the European Commission Standard Contractual Clauses and the United Kingdom International Data Transfer Addendum. Details of the mechanism applied to a particular transfer are available on request at privacy@arcone.com.

10. HOW WE SECURE YOUR PERSONAL DATA

We are committed to safeguarding your information and protecting customer data from potential breaches. While we have implemented robust security measures, including firewalls, encryption, and other safeguards, no system can be completely immune to unauthorized access or technical failure.

11. ADDITIONAL INFORMATION FOR RESIDENTS OF THE EUROPEAN UNION AND THE UNITED KINGDOM

This section applies to Visitors located in the European Union (“EU”) and United Kingdom (“UK”). It supplements the information provided elsewhere in this Privacy Notice and is intended to comply with the EU General Data Protection Regulation (the “GDPR”) and the UK GDPR, the United Kingdom Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and any regulation superseding any of the foregoing (“UK Privacy Laws”).

Legal Basis of Processing (for EU residents and UK residents): We will not process your Personal Data without a lawful basis to do so. We process your Personal Data only on the basis of your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests where those interests are not overridden by your privacy rights and interests.

Transfer of your Personal Data across borders (for EU and UK Residents): Personal Data may be transferred to and processed in countries outside the EU or UK. Where such transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws. You may contact us for more information about the safeguards we apply to international transfers.

Your rights (for EU and UK residents):

i. right to access Personal Data in our possession;

ii. right to have us rectify or modify any such Personal Data;

iii. right to have us erase/delete your Personal Data;

iv. right to restrict us from processing such Personal Data;

v. right to object to our use of Personal Data;

vi. right to withdraw consent at any time where we are relying on consent to process Personal Data;

vii. right to data portability; and

viii. right to not be subject to automated decision making, including profiling.

Depending on the nature of the request, we may ask you to complete a Personal Data request form or seek certain details to verify the request. All requests for Personal Data will be handled within a reasonable period of time. If you would like to exercise any of these rights, please contact us at privacy@arcone.com.

If you are located in the UK, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). If you are located in the EU, you may lodge a complaint with your local supervisory authority. We encourage you to contact us first so that we may address your concerns.

Governing Laws: For any EU and UK residents, this Privacy Notice shall be governed respectively by the provisions of the GDPR and UK Privacy Laws.

12. ADDITIONAL INFORMATION FOR RESIDENTS OF CALIFORNIA

In addition to disclosures made elsewhere in this Privacy Notice, certain states in the United States of America require us to disclose information related to our privacy practices. This section of our Privacy Notice (“California Privacy Notice”) serves to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively, “CCPA”), and any capitalized terms defined in the CCPA have the same meaning when used in this Section.

The CCPA provides consumers with specific rights regarding their Personal Information. This section describes those state-specific rights and explains how to exercise those rights. The section will not apply if we do not collect Personal Information about you or if the Personal Information that we collect is exempt from the CCPA.

For the purpose of this section, “Personal Information” shall mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

California-Specific Disclosures

We may disclose Personal Information to service providers and affiliates for business purposes as described in this Privacy Notice.

We do not sell Personal Information. We do not share Personal Information for cross-context behavioral advertising purposes. We do not use or disclose Sensitive Personal Information for purposes other than those permitted by the CCPA.

Your California Privacy Rights: 

The California rights set forth below apply to California residents.

i. Request to know the categories and specific pieces of Personal Information we have collected about them;

ii. Request deletion of Personal Information collected from them;

iii. Request correction of inaccurate Personal Information;

iv. Request information about categories of Personal Information disclosed for business purposes;

v. Request to limit our use of sensitive Personal Information (if any) unless our use of sensitive Personal Information falls into one of limited business purposes;

vi. Request to opt out of the sale or sharing of Personal Information for cross-context behavioral advertising purposes; and

vii. The right to non-discrimination for exercising your rights under CCPA.

To exercise your rights, please contact us at privacy@arcone.com. We may request information to verify your identity before responding to your request.

13. ADDITIONAL INFORMATION FOR RESIDENTS OF CANADA

This section applies to Visitors located in Canada. It supplements the information provided elsewhere in this Privacy Notice and is intended to comply with the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, to the extent applicable, comparable provincial privacy legislation.

Compliance with PIPEDA Principles: Where PIPEDA applies to our collection, use or disclosure of your Personal Data, we handle that Personal Data in accordance with the ten fair information principles set out in Schedule 1 to PIPEDA, including: (i) accountability for Personal Data under our control; (ii) identifying the purposes for collection at or before the time it is collected; (iii) obtaining your knowledge and consent for the collection, use or disclosure of Personal Data, except where permitted or required by law; (iv) limiting collection to what is necessary for the identified purposes; (v) limiting use, disclosure and retention to those purposes, or as otherwise permitted or required by law; (vi) keeping Personal Data as accurate, complete and up-to-date as necessary; (vii) protecting Personal Data with security safeguards appropriate to its sensitivity; (viii) being open about our policies and practices for managing Personal Data; (ix) providing you with access to your Personal Data on request; and (x) providing you with a means to challenge our compliance with these principles.

Your rights (for Canadian residents): Subject to applicable law and any exceptions provided under PIPEDA, you have the right to:

i. be informed of the existence, use and disclosure of your Personal Data;

ii. be given access to your Personal Data;

iii. challenge the accuracy and completeness of your Personal Data and have it amended as appropriate;

iv. withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice; and

v. challenge our compliance with the applicable privacy principles.

How to exercise your rights: Depending on the nature of your request, we may ask you to complete a Personal Data request form or provide certain details to verify your identity. We will respond to your request within a reasonable time. If you would like to exercise any of these rights, please contact us at privacy@arcone.com.

Complaints: If you have a concern about our handling of your Personal Data, we encourage you to contact us first at privacy@arcone.com so that we may attempt to resolve it. If you remain dissatisfied, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada, or, where applicable, with the relevant provincial privacy regulator.

Governing Law: For Canadian residents, this Privacy Notice shall, in respect of the matters addressed in this section, be governed by PIPEDA and other applicable Canadian privacy laws.

14. CHILDREN’S PRIVACY

Our Website is not directed to children under the age of 18. We do not knowingly collect Personal Data from children under 18 without appropriate parental or guardian consent, as required by applicable law.

15. COMMUNICATION PREFERENCES

We may send you communications including but not limited to (a) notices about your use of our Website, including those concerning violations of use, (b) updates, (c) promotional information regarding our services, and (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions. Alternatively, you can opt out at any time by emailing privacy@arcone.com with your specific request.

16. CHANGES TO THIS PRIVACY NOTICE

Please revisit this page periodically to stay aware of any changes to this Privacy Notice, which we may update from time to time. If we modify this Privacy Notice, we will make it available through the Website and indicate the date of the latest revision. If such modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change through our Website.

17. CONTACT US

If you have any questions, concerns or grievances regarding this Privacy Notice or wish to withdraw your consent in relation to the processing of your Personal Data, you can reach out to our appointed data privacy compliance officer or grievance redressal officer at privacy@arcone.com.

OFFICE ADDRESS: 

ARC ONE AI LLC

10900 Stonelake Boulevard, Building 2, Suite 100,

Austin, TX 78759, United States.